Product Rental Agreement

Pronto Sign Displays Rental program is designed to suit your needs, budget and timeline. That's why we offer a multitude of solutions, both customized and out-of-the-box to best align to your specific needs.
Storage and Services are also available to support your rental needs and requirements.

Rental and Purchased Items

All rented structures remain the property of Pronto Sign Display.Rented hardware items will be clearly noted on the order. Display graphics are purchased and remain the property of the purchaser. The renter does not need to return purchased items. Renter agrees to use care in handling of the rented items and keep in good condition. Damages to the rented structures will be documented and an explanation of damages will be communicated within 14 days of the rental return. The cost of repairing/replacing rented items will be billed on a separate invoice.

Rental Period

Standard rental period is 30 calendar days unless an extension is mutually agreed upon.The 30 day period begins at the time of shipment and rental item availability is not guaranteed until the order is confirmed. All items are available on a first come first serve basis. Rentals are for a single use only. All structures and shipping containers are due back, freight pre-paid, by the last day of the rental period. 

Extended Rental Flat Rates:
  36 to 45 days - add 30%

  46 to 60 days - add 60%

  Extended rentals must be approved in advance

Rental Order Process

Once we receive your inquiry for a particular kit for a particular show, we will determine what 30 day date range will accommodate shipping for the show, the duration of the show and the return.

We will then run a calendar query for the display in demand to identify:

  • the inventory available in house
  • the inventory allocated for confirmed orders
  • the inventory out for that specific 30 day time frame

We will then communicate the availability at that specific moment in time. If the order is not placed until the following day/week etc., there is no guarantee of availability for that show/event.

When we receive an official PO, we will run the query again to ensure the kit in demand is still available. If so, the order will be placed and confirmed. Upon confirmation you will be provided a rental contract to sign. Orders will not ship without a signed contract.

Late Charges

Rental items not returned within 30 days will be subject to a daily late charge of 5 % of the total initial price. Items 45 days overdue or lost will be considered as a purchase and will be invoiced/charged at the difference between the purchase price, as new, and the amount paid in rental fees. Fees will automatically be applied.

Shipping Costs

Costs for outbound shipments, parcel or freight, are the responsibility of the client. Shipping will be charged for sending and returning the items rented by you.

We can provide you with return address labels for shipment back to our warehouse so that materials are returned appropriately to the originating warehouse. All rental structures returned freight collect will be billed at cost plus 20%. Read more on this in Rental Return below.

Check in/Graphics Removal

Rental structures returned with your owned items will be charged a fee based on actual time and material for sorting your owned items and packing for return. Graphics removal will be billed at a flat hourly fee of $75.00.

Client will have the option of storing the items at OUR Facility for a monthly charge or can request the items be shipped to you.

If not storing items, pick up for these items must be arranged within 30 days of receipt or the returned items will be considered abandoned and disposed of. In these instances, Pronto Sign Display is not responsible for the replacement of any disposed goods.

Storage Services

Pronto Sign Display also offers a variety of service capabilities and storage options. Please see Storage Rates below.

Purchase

If the decision is made to purchase a rental structure before it is returned, the purchase price will be adjusted for rental fees already billed in comparison to the price. The purchase of rented items must be reviewed and approved by Pronto Sign Display in advance. If a purchase made of similar equipment within 30 days of a rental return. 50% of the original rental amount (hardware only) will be deducted from the purchase.

Damage to Property

Renter agrees to use care in handling of the rented items and keep in good condition. Damages to the rented structure will be documented explaining the damage within 14 days of the rented return. The cost of repairing/replacing the rented items will be billed separately. All rental structures other than those noted for outdoor use should be used for indoor applications.

Rental Return

Pronto Sign Display guarantees the quality and functionality of its products when used in the correct manner as illustrated on each product instruction sheet. Failure to comply with Rental Terms and Conditions may result in additional charges and fees, determined at the discretion of Pronto Sign Display.

Printed display graphics are purchased and remain the property of the purchaser. The renter does not need to return purchased items.

Pronto Sign Display rental displays are provided with return address labels for shipment back to Pronto Sign Display so that materials are returned appropriately to the originating facility. The pick up and coordination of return is the responsibility of the client. Return shippoing charges will be invoiced accordingly.

If the customer chooses to use their own shipper number or a third party shipper number, the customer will be responsible for pick up and coordination. Customer is advised to use the ship to address provided on the return address label.

Shipping Errors and Responsibilities

Any errors that occur during the shipping/freight process shipped under Pronto Design Displays prepaid service will be guaranteed and covered should the shipper lose, damage or delay a product outside their guaranteed delivery time. Pronto Sign Display will process the claim information.

For errors in shipments shipped using a customer's shipper number or a third party shipper number the customer will be responsible for replacing the affected product at cost and following through with the claim through the shipping/freight company. Pronto Sign Display will begin the claim process and provide the customer with the claim information. Any further claim correspondence will be between the customer and the shipping/freight company.

Pronto Sign Display reserves the right to request documentation in the forms of photos, copies of packing slips and the like to ensure the issue is resolved promptly. " Standard questions" may also be asked in order to provide accurate and timely customer service. Failure to provide the necessary information requested by a Pronto Sign Display may delay the claim process.

Graphics Limited Warranty

Pronto Sign Display will not accept the return of a used or custom-made product or graphic.

Under the warranty policies, graphics believed to be a manufacturing defect will be repaired and/or replaced upon inspection of the issue. The customer is responsible for shipping the product to us for inspection. At the discretion of PSD, if the issue is deemed a manufacturing defect, the product will be repaired and/or replaced and returned to the customer at no cost standard ground shipping during the first year of the warranty period.

Free replacement graphics cannot be sent until an assessment of the supposed defective product is made. At the discretion of Pronto Sign Display, if the received product is deemed not to be a manufacturing defect, the customer will be notified and the product may be repaired and/or replaced at the customer\'s cost.

Issues that are not covered under the warranties include but are not limited to:

  • Mistreatment of product
  • Unauthorized alteration
  • Natural disasters
  • Failure to follow product instruction sheets and labeling
  • Incorrect use
  • Theft
  • Loss
  • Vandalism
  • Destruction
  • Damages occurred while in transit

In case of warranty disputes, Pronto Sign Display reserves the right of the final judgement and/or decision on the nature and cause of damage and the fair and applicable warranty response and/or solution.

Setup Services & Labor Rates

Pronto Sign Display offers a variety of service capabilities and storage options from its various locations. PSDhas a dedicated service team to support companies who would like their exhibit material inspected, prepared and/or stored in between shows and events.

Storage and full service capabilities are available at various locations, in The United States of America.

Storage rates

Storage rates are $0.35 per cubic foot or $125 per month minimum. Fees are billed monthly, in advance and in full month increments only.Pronto Sign Display offers thee different levels of service for its storage clients. Each client is presented with the three different levels of service for its storage clients. Each client is presented with the three options, along with a cost analysis for each. Clients chose one service level for all their in/outs, but they can request a different service level for any particular event.

Set-up Services & Labor Rates

All levels of set-up service are available in Woodbridge, Illinois and Las Vegas, Nevada.

Level 1 (In & Out)

Labor is billed at $80.00 per hour, with a 1/2 hour minimum.

This service is recommended when a client installs, dismantles, and packs the exhibit themselves and has no reason for it to be re-packed or inspected.

  • PSDvisually inspects all cases & skids within 48 hours after it returns from a show.
  • Any external damage to the crates is noted, photographed and given to the client with an estimate to repair the damage.
  • The crates are not opened and individual components are not inspected.
  • When the exhibit is ready to ship again, the case are sent out without inspection.
  • A minimum lead time of 5 business days prior to shipping is required for this service level. If less than 5 days are provided, a late fee equal to 100% of the In/Out fee will be assessed.

Level 2

Level 2 service is billed at $80.00 per hour with a 1 hour minimum; this does not include any additional charges for new/replacement graphics, new/replacement hardware or rush charges. This service option is for clients that have the same booth configuration for every show, with the possibility of charging out different sets of pre-existing graphics. In order to get the booth "show ready" and/or there are client-owned goods to be separated and returned rather than being placed into storage, the following steps will be taken within 10 business days after exhibit materials return from a show.

  • PSDinspects all crates for damage
  • All crates are opened and all contents are removed
  • All components are inspected
  • Complete inventory is taken and checked against master list generated at the time of the order.
  • Any damaged or missing pieces are noted, photographed ans sent to the client along with an estimate for repair. No repairs are made without the consent of the client.
  • Components are re-packed in proper manner for shipment to the next show.
  • Crates/skids are tagged and placed in the racks, ready to ship.
  • Any non-storage items are returned to the client or disposed of accordingly.
  • When the next order is received, the crates are pulled, the proper graphics are placed in the crates and the booth is shipped.
  • A minimum lead time of 5 business days prior to shipping is required for this service level. If less than 5 days are provided, a late fee equal to 100% of the In/Out fee will be assessed.

Level 3

Level 3 service is similar to Level 2 service, with additional labor to construct the entire booth. Level 3 service is recommended when multiple configurations are used for different shows. The next exhibit configuration will be scheduled for construction within 5 business days after it returns from a show.

  • PSDinspects all crates for damage.
  • All crates are opened and all contents are removed.
  • The booth is built in its entirely, according to the configuration required for the next scheduled show, with photos taken upon completion.
  • All components are inspected and cleaned.
  • Complete inventory is taken and checked against master list generated at the time of the order.
  • Any damaged or missing pieces are noted, photographed and sent to the client  along with an estimate for repair. No repairs are made without the consent of the client.
  • Components are re-packed in proper manner for shipment to the next show.
  • Crate/skids are tagged and placed in the racks, ready to ship.
  • Any non-storage items are returned to the client or disposed of accordingly.
  • When a new order is received, the proper booth components for that particular configuration are packed for shipping.
  • A minimum lead time of 10 business days prior to shipping is required for this service level. If less than 10 days are provided, a late fee equal to 100% of the In/Out fee will be assessed as well as possible additional rush charges.

Disposal Fees

A disposal fee of $40.00 is billed for up to 250lbs. of trash, each lb. over 250 is billed at $0.20 per lb.

Insurance

Each storage order includes $ 10,000 in insurance coverage, additional coverage is available at a cost of $0.95 per $100 monthly. Please note that for each level of service, additional lead time and labor costs are required for the following:

  • New graphics production
  • Production or rental of additional exhibit components
  • Any design changes

If any of these services are requested, a formal quote will be presented and must be approved prior to any services performed.